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KINGLIFEINVESTORS LLC takes all complaints seriously. This policy explains how members, performers, and members of the public can raise a complaint and how we handle it. It applies to complaints about any aspect of the Site, including billing, content, privacy, and the conduct of our staff.
1. What You Can Complain About
You can submit a complaint about, for example:
- Billing: unrecognized, duplicate or incorrect charges, cancellations, refunds (see also our Refund & Cancellation Policy);
- Access or technical problems with purchased content;
- Content concerns: content you believe is illegal, non-consensual, involves a minor, or otherwise violates our Content Removal & Consent Policy;
- Privacy concerns or requests (see our Privacy Policy);
- Copyright (please use the DMCA / Copyright Policy procedure for formal notices);
- any other matter related to the Site or our services.
2. How to Submit a Complaint
- Email: billing@fuckingpornstars.net — subject line "Complaint"
- Web form: [COMPLAINTS FORM URL] [delete if not used]
- Post: KINGLIFEINVESTORS LLC, Attn: Complaints, 1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110, USA
For billing complaints, you may also contact our payment processor, CCBill, at https://support.ccbill.com.
Please include: your name or username (optional for content reports), your contact email, a description of the issue, relevant URLs, dates, and transaction details (for billing issues, never send your full card number).
3. Our Process and Timeframes
- Acknowledgment: We will acknowledge your complaint within 2 business days of receipt and give you a reference number.
- Investigation: A member of our team will review the complaint, our records and, where relevant, the content concerned.
- Resolution: We will review and resolve all complaints within seven (7) business days of receipt and inform you of the outcome and any action taken (e.g. refund issued, content removed, account action).
- Urgent content complaints: Reports of content that may involve a minor, non-consensual activity, trafficking or other illegal material are prioritized: the content is disabled immediately pending review, escalated, and reported to the appropriate authorities (including NCMEC) where required.
- Complex cases: If a complaint genuinely cannot be resolved within 7 business days (e.g. because we need information from you or a third party), we will tell you why, what we are doing, and when to expect an answer.
4. Appeals and Escalation
If you are not satisfied with our response, you can appeal by replying to our decision with "Appeal" in the subject line. Appeals are reviewed by [a senior team member / the company owner] who was not involved in the original decision, and we aim to respond within 7 business days.
For complaints from a person depicted in content regarding consent that cannot be resolved between the parties, the matter will be referred to a neutral body [specify] for resolution, as described in our Content Removal & Consent Policy.
You may also have the right to complain to a consumer protection or data protection authority in your country or state.
5. Record-Keeping and Reporting
We keep a record of all complaints, the actions taken, and outcomes, and we review them periodically to improve our services and compliance. Information about complaints may be shared with our payment processor and card networks where required for compliance purposes.
6. Non-Retaliation
We will not retaliate against anyone for making a complaint in good faith.
7. Contact
KINGLIFEINVESTORS LLC 1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110, USA Complaints: billing@fuckingpornstars.net